Officer - After Sales Service (Purna Jual)

Join Summarecon, a leading property developer in Indonesia, as an After Sales Service Officer in Tangerang, Banten. In this role, you will be the bridge between our valued customers and the company, ensuring exceptional post-purchase support and satisfaction. You will handle customer inquiries, complaints, and requests, and work closely with our sales and marketing teams to maintain strong customer relationships. This is a great opportunity to grow your career in the real estate industry with a company known for its commitment to quality and customer service.

As an After Sales Service Officer at Summarecon, you will be responsible for providing excellent customer service and support to our clients. You will use tools like CRM systems, email, and phone to manage customer interactions, and you will work closely with our sales and marketing teams to ensure that our customers are satisfied with their purchases. This role offers a competitive salary and the opportunity to work in a dynamic and fast-paced environment.

If you are a customer service professional with experience in the real estate industry, we would love to hear from you. Join Summarecon and be part of a team that is dedicated to providing exceptional customer service and supporting our customers throughout their journey with us.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service and support to our clients
• Handle customer inquiries, complaints, and requests
• Work closely with our sales and marketing teams to maintain strong customer relationships
• Use CRM systems, email, and phone to manage customer interactions
• Ensure that our customers are satisfied with their purchases
• Provide post-purchase support and assistance to our customers
• Monitor and analyze customer feedback to identify areas for improvement
• Stay up-to-date with industry trends and best practices in customer service

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum of 3 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Proficiency in using CRM systems, email, and phone
• Knowledge of the real estate industry and market trends
• Ability to work well under pressure and meet deadlines
• Strong attention to detail and organizational skills

🛠️ Keahlian

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