Head of Aftersales Service Administration

Join Duta Cemerlang Motors, a leading automotive company in Semarang, Jawa Tengah, as our Head of Aftersales Service Administration. In this pivotal role, you will oversee the administrative backbone of our aftersales service operations, ensuring seamless customer satisfaction and operational efficiency. With a rich history spanning over two decades, Duta Cemerlang Motors has been a trusted name in the automotive industry, serving hundreds of customers with top-notch service and support.

As the Head of Aftersales Service Administration, your daily tasks will involve coordinating with service technicians, managing customer inquiries, and ensuring all administrative processes run smoothly. You will work closely with our team to implement and improve our aftersales service standards, leveraging tools like SAP and Microsoft Office Suite. This role offers a unique opportunity to grow within a dynamic and innovative company, with potential for career advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Oversee the administrative operations of the aftersales service department, ensuring all processes are efficient and compliant.
• Coordinate with service technicians and other departments to resolve customer issues and ensure timely service delivery.
• Manage customer inquiries and complaints, ensuring high levels of customer satisfaction.
• Implement and monitor aftersales service standards and procedures, ensuring they meet industry benchmarks.
• Utilize SAP and Microsoft Office Suite to streamline administrative tasks and improve operational efficiency.
• Lead and mentor a team of administrative staff, fostering a culture of continuous improvement and professional growth.
• Collaborate with the management team to develop and implement strategies for improving aftersales service operations.
• Stay updated with industry trends and best practices, incorporating relevant improvements into our service standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Administrative Science, or a related field.
• Minimum of 5 years of experience in a similar administrative role within the automotive industry.
• Proven experience in managing administrative operations and coordinating with various departments.
• Strong knowledge of SAP and Microsoft Office Suite.
• Excellent communication and interpersonal skills, with the ability to manage customer inquiries and complaints effectively.
• Proactive and results-oriented, with a strong focus on continuous improvement and operational efficiency.
• Ability to lead and mentor a team, fostering a culture of professional growth and development.
• Certification in automotive service management or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait